How to set up MFA (two-step authentication) when prompted

 When setting up your two-step authentication for the first time. You will want to go to and enter your username and password, do NOT tick the use two-step authentication the first time.

If you receive the following prompt after logging in, it means that multi-factor authentication (also known as two-step authentication) is required for your user account. 



Setting up MFA in four easy steps

Step 1.  Select an authenticator app from those listed on screen.



You could also use an alternative application if you have a preference. The application must generate 6-digit temporary authentication codes.

Note - The authentication apps we recommend -- Google Authenticator or Authy -- are available completely free of charge.

Some app stores, such as the Apple store, display advertisements at the top of search results, as shown in the screenshot below. These ads are usually for pay-for-use applications. Please be sure to select the link to download the suggested application (Google Authenticator or Authy) and not an alternative application advertised at the top of the screen.


Step 2.  Install the authenticator app on your smartphone, preferably, or your computer.           
Note - Be sure that the smartphone you use is a phone that you will invariably have available when logging into the software or our website. You will be effectively linking this device to your Voyant user account.

Step 3.  Using the authenticator app, scan the QR code shown on screen.


In Google Authenticator, for example, you will click the plus (+) button in the lower right corner of the application to get started.


If prompted, you might need to allow the application to have access to your smartphone camera to scan the QR code on screen.

If you have problems scanning the QR code, click the link “Can’t scan QR code?”, which will give you the code to enter manually.

You will only need to scan (or enter) this code once to link the authenticator app on your smartphone or computer with your Voyant account.
Step 4.  Once linked, the authenticator app will begin generating temporary 6-digit codes for your Voyant account. 

Enter the code in the the 6-digit Code field and click Enable.


Once enabled, a link will exist between the authenticator app on your smartphone (or computer) and your Voyant account. The app will generate temporary 6-digit codes.

Going forward, you will enter the latest code shown in the app when logging into the Voyant software or website. New codes are generated every 30 seconds.


What if my authentication smartphone is misplaced, damaged, or I replace it with another phone?  

If you ever misplace your smartphone, you can generate a temporary access code on the Voyant login screen. Instructions on how to generate a temporary access code can be found here.

This temporary code can also be used to access your account if you ever need to replace your smartphone. Information on how to deactivate an account-linked device and activate MFA on another can be found here.


What is Multi-Factor Authentication (MFA)?

One of the biggest shortcomings of traditional username and password logins is that passwords can be easily compromised. The goal of MFA is to create a multi-layered defense that makes it more difficult for an unauthorised party to access to your account. If a single factor, such as your password, is compromised, an attacker would encounter another barrier, a time-sensitive code, which they would also need to successfully breach your account.

Voyant’s two-step authentication process provides this added layer of security by using an auto-generated, time-sensitive code created by a two-step authentication application such as Google Authenticator or Authy, both of which are free. Links to these recommended applications are provided on our two-step setup screen.

To use two-factor authentication, you will need to install an authenticator app of your choosing on your smart phone (ideally) or possibly your computer. The device you choose should be one that is always with you when you need to access your Voyant account.


Some of my clients have access to their plans via ClientGo. Will they be required to set up MFA?

No, clients are one exception. Since clients only have access to their own plan, they will not be required to set up two-step authentication on their accounts.