How to set or reset an offline passcode (offline password) - Voyant Adviser

To set, view and update settings related to running Voyant offline (only available in Voyant Adviser), click the desktop link to open Voyant, sign in, and click and open any client record. 

1. Click the Preferences button (the cog) in the top-left corner of the software's navigation.


Preferences are arranged into a series of expandable panels.

2. In the System Preferences on the left side of the screen, expand the ApplicationPreferences panel.

Tick the Enable offline mode checkbox to allow the software to be used offline.

3. Enter an Offline Passcode of at least 6 characters and reenter it to confirm the passcode.Note: Passcodes are case sensitive. This passcode could match your Voyant password. 

4. Click the Apply button in the bottom-right corner of the Preferences screen to save these changes.


Offline mode is enabled and passcodes are stored on computers individually, by user account

Offline mode is enabled for computers individually. If you will be possibly using Voyant offline on multiple computers, be certain to enable offline mode and set the offline passcode for your account on each of these computers.

Offline passcodes are also stored on computers by user account. For example, if you use a laptop that is shared by other Voyant users at your firm, your offline passcode is usable only when logging in using your user account. If another user needs to use the software offline on the same computer, using their own user account, he or she would need to set an offline passcode for their own account.


Related Topics

Best practices. Thirteen things to know about offline mode


For Further Reading

For more information on offline mode, view our offline guide.