Voyant uses a cloud based operating system (the Amazon UK cloud environment) to host its service. To operate, the software must be able to connect to and pass files to and fromhttp://www.planwithvoyant.co.uk/voyant/client/ via HTTPS.
There are no special port requirements from the software's perspective, only the standard HTTP and HTTPS ports, 80 and 443, or requests may be routed through a proxy server if your network uses one.
If your network uses a firewall or proxy server (or in some cases if your computer uses a locally installed firewall), you may need to configure Voyant or in some cases Java itself to send and receive files to and from the Voyant servers.
Additional information on how to configure Voyant or possibly Java with proxy settings can be found in the following topics.
Ports, Proxy Settings, and Firewalls - How to manually configure Voyant with network proxy settings
Proxy Servers - How to manually configure proxy server settings in Java (only when necessary)
If you are having problems launching Voyant but aren't sure whether your requests are being routed through a local or network proxy server, a good place to check is in your browser's settings on the computer in question. Where you check for these settings will depend on your browser and in some cases, whether you are on a Windows computer or a Mac.
Checking Proxy Settings on Windows
Internet Explorer
1. Under "Tools" in the browser tool bar select "Internet Options".
2. In the "Internet Options" window that pops up, click the "Connections" tab at the top.
3. Click "LAN Settings" near the bottom of the "Connections" section.
4. If the "Proxy server" checkbox is ticked, this indicates that a proxy server is being used on your network.
You may use the entries in this section of the screen to configure Java or to configure Voyant, if the settings are not being passed automatically through Java, as they should be.
Firefox (Windows)
1. Under "Tools" in the browser tool bar select "Options".
2. In the "Options" window that pops up, click the "Advanced" tab at the top.
3. Click the "Network" subtab, and then click the "Settings" button in the "Connections" area.
4. If "Manual proxy configuration" option is selected, this indicates that a proxy server is being used on your network.
You may use the entries in this section of the screen to configure Java or to configure Voyant, if the settings are not being passed automatically through Java, as they should be.
Google Chrome
1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click the Show advanced settings link at the bottom of the screen.
4. In the "Network" section, click Change proxy settings . This will open the Internet Properties dialog (Windows) or the Network dialog (Mac) where you can view your network settings.
5. On the Connections tab, click the LAN Settings button.
6. If “Use a proxy server for your LAN” is ticked, this indicates that a proxy server is being used on your network.
You may use the entries in this section of the screen to configure Java or to configure Voyant, if the settings are not being passed automatically through Java, as they should be.
Checking Proxy Settings on a Mac
Safari
1. While using Safari... Under "Safari" in the browser tool bar select "Preferences".
2. In the window that pops up, click the "Advanced" tab at the top.
3. Next to "Proxies", click the "Change Settings" button. See image below:
4. In the "Network" window, select the Web Proxy HTTP option. If entries are shown in the adjacent Web Proxy Server field, this indicates that a proxy server is being used on your network.
You may use the entries in this section of the screen to configure Java or to configure Voyant, if the settings are not being passed automatically through Java, as they should be.
Firefox (Mac)
1. While using Firefox... Under "Firefox" in the browser tool bar select "Preferences".
2. In the "Advanced" window that pops up, click the "Network" subtab at the top.
3. Next to "Configure how Firefox connects to the Internet" in the "Connection" area, click the "Settings" button.
4. Click the "Network" subtab, and then click the "Settings" button in the "Connections" area.
4. If "Manual Proxy Configuration" is selected, is selected, this indicates that a proxy server is being used on your network.
You may use the entries in this section of the screen to configure Java.
