Error - Invalid License, "There is a problem with your license, please contact Voyant"

Description: Error "Invalid license" appears after launching and attempting to sign into the software. No issues with Java. The software launches without issue. Full error, "There is a problem with your license, please contact Voyant"

Issue: Check the date time on the computer. This appears to be a Windows issue on some computers, not an issue with Voyant. In some cases users have found they are unexpectedly running a computer that is days or years behind the actual calendar date, which causes problems with our check for a valid Voyant licence. The inaccurate date setting in Windows makes their Voyant licence appear to be invalid. 

Solution: Click the date/time in the bottom-right corner of the desktop. If the date/year is incorrect, update it to the current year and try launching Voyant again. It should not be necessary to restart your computer for the date/year update to take affect, unless you are prompted to do so. 

 

Example of error from Voyant.log

Java Web Start 1.6.0_23
Using JRE version 1.6.0_23-b05 Java HotSpot(TM) Client VM User home directory = C:\Documents and Settings\Colin
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
0-5: set trace level to <n>
----------------------------------------------------
TinyLaF v1.3.03
'Default.theme' not found - using YQ default theme.
Voyant version: 3.2.38 (r15474)
log4j:WARN No appenders could be found for logger (com.gossamer.voyant.client.Voyant).
log4j:WARN Please initialize the log4j system properly.
user.home: C:\Documents and Settings\Colin Config Name: Novia Financial Configuration Currency Format Locale: en_GB Currency Format Locale: en_GB Voyant Server Version: 3.2.38 Voyant Server Revision: 15474
2011-01-19 15:42:08,218 ERROR [amer.voyant.client.Voyant] There is a problem with your license, please contact Voyant