ARCHIVE - Install Voyant Adviser on a new or an additional computer or reinstall the software **Voyant Adviser, UK and Ireland**

First, a word about authorised computer limits before we begin. 

Voyant licenses normally allow the licensee to run the software on up to two authorised computers. Voyant is not a kiosk software that can be used on any and every computer, which is important, considering that client information can be encrypted and stored locally for offline access. 

When Voyant is installed on a computer (or a server), that machine's MAC address will be registered, tracking it as one of the user's two authorised devices. If Voyant were then installed on a second computer, the second authorisation slot would be taken automatically.

If the user were to then attempt to install Voyant on a third computer, exceeding the two computer limit, a message will display stating that the authorisation limit has already been reached. 

The authorisation limit message will give you the option to view and possibly deauthorise a computer you are no longer using to run the software. We will discuss what to do about an authorisation limit, should you encounter one, in a moment. 

Now let's get started. 


Step 1 - Be sure to have the latest version of Java installed on your computer. 

1. To run the software, you must also have Java 8, update 101 or later installed on your computer. Although early versions will work, we recommend that you update to the latest release of Java, which can be downloaded form the Java website.

2. To run a quick check of your computer for Java, visit the Java website and click the "Do I have Java?" link.

- Using Voyant Adviser on an older version of Mac OS X? Older versions of the Mac OSX operating system use a separate version of Java provided by Apple. If you are checking for the installation of Java on a Mac computer, you may be directed to use the Software Update feature on the Apple menu. Additional details are available on both the Java website and the Apple Support website.


Step 2 - Download and install Voyant.

3. Visit the Voyant website and log in. 

Which website you visit to register and install the software will depend on which version of Voyant you intend to use. 


  Canada -


  Ireland -


  United Kingdom -


  United States -


4. Click the Adviser button to install the software.



Alternatively, click the Plan link in the top navigation.


You will know that installation is proceeding when a Java window pops up momentarily followed by a Voyant download window, showing the progress of the download.


The installation should begin quickly, however, if the installation does not begin after about a minute, try clicking the Adviser button again or the link in the middle of the page to “click here” if the application fails to launch. Sometimes pop-up blockers may prevent the installation from starting.

If clicking this second link doesn't cause the installation to start, here is a quick list of checks and possible solutions. Also, visit one of the following browser and operating system-specific installation tips. 

What type of browser are you using to install Voyant? 

Firefox (Mozilla)

Google Chrome

Internet Explorer

Safari (Mac)

Are you trying to install Voyant on a Windows 8 computer? See our special instructions for installing Voyant on Windows 8 . 



Once Voyant is installed, a splash screen will appear, and then the software should then open. If you use a rebranded version of Voyant, this splash screen may show your company’s logo.


You will be logged into the software automatically after installing it, using the credentials you used when signing into the Voyant website.

A shortcut to Voyant will be added to your desktop. It too may be rebranded with your firm’s logo, if your firm subscribes to our rebranding service. If you are using a Windows computer, an additional link to Voyant Adviser is available in the Start menu > All Programs > Voyant Adviser.


Going forward, you will use these shortcuts to launch the software.

Note: If you ever have problems launching Voyant, first try revisiting our website (being sure to visit the correct website, of course), sign in, and click the Plan Now button to reinstall the software. Sometimes problems with your local cache of the software can cause a Java “unable to launch application” error. Clicking Plan Now will refresh your computer’s cache of Voyant.



Computer Not Authorised for User Message

If this isn't your first time to install Voyant -- or perhaps someone else, using your user account, installed Voyant to two other computers -- you may receive a message stating "Computer Not Authorised for User [your user name]".

This message means that your user account is already running Voyant on the maximum number of computers allowed, which is normally authorised computers per user license. Voyant is not a kiosk software that can be used on any and every computer, which is important, considering that client information can be encrypted and stored locally for offline access. 

You may click Manage Computers to visit our website and deauthorise a computer you are no longer using to run Voyant. Bear in mind that once a computer has been deauthorised, you would need to contact Voyant support to ask to have the computer reauthorised, if you ever need to run Voyant on that computer again. We do not allow authorisations to be switched off and on again so as to prevent license abuse.  Read more >>



Step 3 - Enter an Offline Passcode, should you ever need to use Voyant offline

Voyant Adviser normally operates using a live internet connection. But the software can also be run in offline mode when no internet connection is available. Travelling to visit a client? Take Voyant Adviser on a laptop and use the software to create, present or update a financial plan regardless of internet availability.

After downloading and first opening Voyant Adviser, you will be asked whether you want to have access to client files when running the software offline.

1. Select Yes if you plan to use Voyant Adviser to access client information, at least occasionally, in the offline mode.

2. Click Next.

As an additional security precaution, an offline passcode (password) is used to encrypt client files and authenticate user credentials when Voyant Adviser is used offline

3. Enter a passcode that is at least six characters long.

This passcode can match your Voyant user account password. The code will be encrypted and stored safely on your computer. Bear in mind that like Voyant passwords, offline passcodes are also case-sensitive.

4. Click OK.

Note that this passcode can later be changed and offline mode enabled or disabled, if necessary, by accessing Preferences in the lower left corner of the screen. Expand Application Preferences to view the offline mode settings.

With offline mode enabled, you will be prompted to enter a passcode whenever the software detects that an internet connection is unavailable. This passcode will allow you to log into the software and access client files locally when the Voyant server cannot be reached.

Note that Voyant Adviser can be used offline for a maximum of seven consecutive days, after which you will be required to sign into the software online so that your licence can be validated with the Voyant servers.

Read more >> about using Voyant in offline mode. 


Job done!

This completes the steps necessary to install Voyant on a new or an additional computer. 


Questions, Assistance?

Should you have any problems installing Voyant, please feel free to contact our support staff by e-mailing   


For Further Reading

The preceding instructions can also be viewed in our Installation Guide

Basic Operational Requirements for running the software. 


Related Topics

Is there a limit on the number of computers on which I can install and run Voyant?

Offline Mode - Set up the software for occasional offline use, set an offline passcode

Offline Mode - Best practices. Thirteen things to know about offline mode

How to start a new client case

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