Moving client cases from a standard Voyant subscription into a Voyant for Elevate account

AXA will send you a new user account once they are ready for your move over to Voyant-Elevate software. This will include a link to download the new Voyant-Elevate software.

You should keep your current Voyant user account active until this time and ideally until you have exported your client files from your current user account and imported them into your new Voyant-Elevate account.

Once you receive word from AXA that your new account is active, open the regular release of Voyant (the version of the software you use today) and log in using your current user account.

On the Open Client Record dialogue, select each of the client records that you want to keep and click the Export button.

Select and save each client record (.vyt extension files) to an easy-to-find location on your computer. Enter a name for each file, as you save it locally.

Next, install and log into the new Voyant-Elevate software using the account that AXA will provide you. This version of the software is downloaded from a separate Voyant-Elevate website,, which you will sign into using your Elevate platform user name and password. 

Note: Your new Voyant-Elevate user account will not be recognised on the main Voyant website, This account only functions on the Voyant-Elevate website, which connects to the AXA platform.

In the new software, on Open Client Record dialogue, click the Import button. Locate one of the client files saved earlier and open it.

Once the client file is open, click Client: Save button in the top-left corner of the screen. This client file will then become a permanent part of your new Voyant-Elevate user account. Repeat this export-import-save process for each of your client files.

Note:  Since your firm has multiple users, please only import and save the client files owned by your user account. Your colleague will need to export and import his own files (or have someone do this for him using his original Voyant and new Voyant-Elevate users accounts), to maintain the same adviser to client file relationship. This may be less important if you already share all client files between you.

Note:  To avoid any possible future confusion between the two versions of the software, consider also removing any shortcuts to the original Voyant software from your desktop and Start menu. From then on you will be using the Voyant-Elevate software.


Market assumption restrictions in the Voyant-Elevate software

The Voyant-Elevate software is tied to market assumptions provided by Towers Watson. The client files in your new user account will be switched automatically over to this new set of market data. In some cases your plans may show errors related to using asset allocations that have asset classes which do not match those used in the Towers Watson market assumptions. We recommend that you do a quick check of client files. If you see any errors as the Let’s See charts display, go to any data entry screen – i.e. Investments. A list of errors will be shown at the bottom of the screen. These are clickable links. Click the error to go to the account in question. Expand the Asset Allocation and create or select a new asset allocation that is compatible with the Towers Watson market assumptions.

You do have the option to install or continue using a bespoke set of market assumptions. However, doing so will disable certain stochastic simulation tools in the Voyant-Elevate software: the Monte Carlo simulation and risk based Portfolio Optimisation – i.e. efficient frontier simulations.


Correct plan errors by selecting new asset allocations (conditional)

If you used asset allocations in your original file, created using the standard Voyant software, they may no longer be valid once you switch over to the Voyant-Elevate software, which uses a different set of market assumptions, asset classes etc. If you gets errors after importing and opening the plan, please see the following instructions on how to resolve them.

If earlier, within your client files, you were using model portfolios at the account level – applying them to savings, investments, or money purchase pensions – these portfolios would have been based on a different set of market assumptions. Your plans may therefore display errors after you begin using the new Blackstone market assumptions because it contains investments using asset allocations which are no longer valid under the new market assumptions.

1. Click OK if you receive the following error.

2. Go to the Investments screen (or any data entry screen). A list of errors will appear along the bottom of the screen indicating the accounts that no longer have valid asset allocations.

3. These errors are clickable. Click the name of the Item (in the Item column), in each error to visit the ISA, bond, pension, and SIPP.

Note: Do not click the X button next to the error unless you want to remove the item itself (the ISA, bond, pension, or SIPP) from the plan.

4. In each case, expand the Asset Allocation panel.

5. Click Load and select an appropriate Blackstone model portfolio from the library, again avoiding any portfolios with red warning messages.

6. Click Update to save each change.

The errors should be removed as you do this for each account.

Please feel free to contact us if you have any questions.