The Subscription Manager will occasionally get a question from a user regarding the registration process. More often than not, it is related to not having completed the registration. If the user responded to the email invitation, completed the registration form but did not respond to the follow-up activation email, they will be unable to login. Remind them to check for the activation email. You may find this email inviting them to register helpful. All other questions/issues related to access Voyant Adviser or AdviserGo should be directed Voyant Support.