If a planned withdrawal is not occurring as expected, there are several common reasons to check. In most cases, the withdrawal is being prevented by account settings, withdrawal rules, or because there are no funds available to withdraw.
1. Check the account's withdrawal limit
Many account types allow you to restrict how much can be withdrawn each year.
To review the withdrawal settings:
- Open the asset.
- Select the Withdrawal Limit section.
- Verify the withdrawal limit.
If the withdrawal limit is preventing the planned withdrawal, change the setting to As Needed or Scheduled Only, depending on your planning objectives.
A restrictive withdrawal limit may prevent the account from supplying the amount required by the planned withdrawal.
2. The account has mandatory withdrawal rules
Some account types have withdrawal rules built into the planning engine to reflect tax legislation.
For example, in the United States, qualified retirement accounts are modelled using applicable IRS withdrawal rules, including Required Minimum Distribution (RMD) requirements where appropriate.
If the requested withdrawal conflicts with these rules, the software will follow the account's legislative requirements rather than the planned withdrawal.
If you're using one of these account types, review whether the withdrawal timing or amount is permitted under the account's rules.
3. The account no longer has sufficient funds
If the account balance has been depleted, there may not be enough assets remaining to fund the planned withdrawal.
To check this:
- Open Year View.
- Review the account balance in the year the withdrawal is expected.
- Confirm whether sufficient funds remain in the account.
If the account has been exhausted by previous withdrawals, market performance, fees, or other transactions, any future planned withdrawals from that account will no longer occur.
Additional troubleshooting
If none of the above explains the issue, also consider checking:
- Whether the planned withdrawal starts in the expected year.
- Whether the withdrawal has an end date that has already passed.
- Whether another withdrawal strategy or liquidation order is using the account before the planned withdrawal occurs.
- Whether the account ownership or beneficiary settings have changed due to a life event in the plan.
Still not working?
If you've reviewed these items and the withdrawal still isn't occurring as expected, contact Voyant Support by clicking the name of your client in the top right corner and selecting "request support" from the drop down menu.