How to set up 2-step verification - Voyant Home

Start by logging into the website 

 

  Canada - canada.planwithvoyant.com

 

  Ireland - www.planwithvoyant.ie

 

  United Kingdom - www.planwithvoyant.co.uk

 

  United States - www.planwithvoyant.com

 

  Australia - australia.planwithvoyant.com 

 

 Global - global.planwithvoyant.com

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Login with your usual credentials. You will then land on our new Home page. Click on the silhouette to set up MFA.

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Select 2-step verification

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Before going any further, download an authenticator app to your phone if you don't have one already. Links to some authenticator apps are given in the screen. 

Note: Please be sure that the smart phone you are about to activate for purposes of authentication is a phone that you will invariably have available when logging into the software or our website.

Select Setup 2-Factor Authentication:

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Scan the code via the authenticator app. After doing this you will see a code appear. Enter this code in the box below then click Enable

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You will then be prompted to enter another code from the authenticator device on the following screen 

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You have now successfully set up 2-step verification. 

Now when logging into the website tick 'User two-step authentication' and enter the current code from the authenticator app.

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You will need to have your chosen authenticator device with you anytime you need to access the software. However, you can contact Voyant support to have a temporary access code generated for you if you are unable to locate your device. 

What needs to be done if I decide to replace my smartphone (or other authentication device)? 

If you plan to switch smart phones, you may log into Voyant and deactivate your former device and follow the steps above activate the new one. 

To deactivate two-step authentication for your account or deactivate it temporarily as you switch to another device: 

1. Visit the Voyant website and log in. You will need to have your authentication device ready to generate a two-step code to sign in. 

Which website you visit to register and install the software will depend on which version of Voyant you intend to use. 

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  Canada - canada.planwithvoyant.com

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  Ireland - www.planwithvoyant.ie

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  United Kingdom - www.planwithvoyant.co.uk

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  United States - www.planwithvoyant.com

Click on the silhouette mceclip0.png

Select 2-step verification

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And Deactivate Device

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Once deactivated, you may setup 2-step authentication again on another device following the steps in the first half of this article. 

Setting up MFA from the Administration Area

You can also set up MFA via the Admin portal. Get to your Administration area from AdviserGo by clicking on the silhouette and Administration

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Guide on how to set it up is here: How to set up 2-step authentication (MFA) from Administration area

 

What if I have temporarily misplaced my smartphone (or other authentication device)? 

See this guide for steps: Emergency 2-step authentication code

Or contact Voyant support 

 

What if my smartphone (or other authentication device) has been lost or permanently damaged? 

See this guide for steps: Emergency 2-step authentication code

Or contact Voyant support