Emergency 2-step authentication code

If you have lost your phone, don't have your phone on you or you can't log into your third party multi-factor authentication app (on computer or phone) then you will need to issue yourself an Emergency Code to log in.

1. Visit the Voyant website and select 'log in'. 

Which website you visit to register and install the software will depend on which version of Voyant you intend to use. 

2. Enter your username and password, but not the 2-step code and click Login.

You will then see the screen shown below.

Select 'request a temporary MFA emergency code' highlighted below:

Pressing Send will send an email to your email address with a temporary code

Use the temporary code here to log in

You now need to set up a new device for 2-step authentication. Select Deactivate device and set up again with a new device: How to set up 2-step verification - Voyant Home

What needs to be done if I decide to replace my smartphone (or other authentication device)? 

If you plan to switch smart phones, you may log into Voyant and deactivate your former device and follow the steps above activate the new one. 

To deactivate two-step authentication for your account or deactivate it temporarily as you switch to another device: 

1. Visit the Voyant website and log in. You will need to have your authentication device ready to generate a two-step code to sign in. 

Which website you visit to register and install the software will depend on which version of Voyant you intend to use. 

In the Home screen click on the silhouette top right

Select 2-step verification

Select Deactivate device and set up again with a new device: How to set up 2-step verification - Voyant Home