Next, Your Colleague will Register and Activate Their Account
An invitation will be emailed to the address entered.
1. Upon receipt, you colleague will click the link in the email.
2. When the user clicks on the acceptance link in the email, a browser window will open displaying a registration form. Your client will be prompted to complete their own Username and Password and to Sign Up.
3. Once they have completed the above form and clicked on 'Sign Up', they will then get confirmation that registration has been completed and will need to click the 'Back to Login' button to re-direct them to the log in screen.
User not showing in the system
The Subscription Manager will occasionally get a question from a user regarding problems with the registration process. Either the user did not receive the registration invite or they received and completed the registration form but did not receive the confirmation that registration has been completed. If the user responded to the email invitation that was sent to them but did not respond to the follow up confirmation, they will not be able to login. As Subscription Manager, you can login to the admin console, find the user and click the link to re-send the activation email or prompt the user to check for the confirmation email.
For Further Reading:
Installing Voyant - How to install Voyant and begin your first client case
Additional information on installing the software can be found in our installation guide, if needed.
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