How to import from BIS into Voyant

To begin importing client information from BIS into Voyant once it has been activated, first open AdviserGo and sign in. 

From your client list click the (+) button in the bottom right of the screen and select Import.

From your list of available integrations select "BIS Platform"


The first time you connect to BIS via Voyant you will be asked to enter your BIS (not Voyant) username and password. Once entered, your credentials will be saved. Again, you must be working online (with an internet connection) for Voyant to connect to BIS.

Please note: If you receive an authentication error when attempting to sign in, please contact your BIS account manager to ensure that the service is also set up and active on their end. 

Once you sign into BIS, a search dialogue will display. Enter either the first and/or last name of your client or leave the field blank and click Search to view all of the clients available for import from BIS.

Select the record you want to import and click OK. The client record will appear in Voyant. 

After importing you may receive a message stating that the plan has errors. Don’t be alarmed. This message usually does not indicate a problem with the BIS file. Rather, some of the items imported need additional information in order to be effectively modelled in Voyant.

1. Click OK to close the message and start by addressing any issues flagged in the plan. 

2. Warnings will appear at the bottom of the screen. These are clickable links, which will take you directly to the item in the plan that needs attention. Be sure to read the flagged messages as they usually provide a good description of what needs to be addressed. 

Note: In most cases do not click the X (delete) button to the right of the error message and if you do, be sure to pay close attention to the prompt that follows. Deleting an error message will often also result in the deletion of the imported item that the error relates to. 

3. Edit the item and click Update. The error related to the item will disappear.

You may also find the generic checklist in the link below useful as it highlights areas of the client record to review after importing: Checklist - Things to check after importing