Why clear your browser cache?
Clearing cache forces your browser to retrieve the most recent webpage elements instead of pulling older components from cache. If you find that AdviserGo isn’t displaying properly following an update, we recommend that you first try doing a hard refresh, which will clear cache for the particular page you are viewing and reload it, without fully clearing your browser cache. This is a quick, unobtrusive option. Instructions on how to force a hard refresh of a page can be found here.
However, if this doesn’t resolve the issue, fully clearing the cache will likely resolve the problem.
Resetting could also help in the event of 404, 502, and other errors that may be caused by a corrupt cache, and also clear any private data you have stored in the form of login IDs, passwords, and additional sensitive information you’d rather not save on your machine. It’s also a simple trick you can employ to shed any unnecessary data, which could slow down your browser.
Clear cache in Google Chrome
Step 1: Launch Google Chrome and click the Chrome menu icon represented by three horizontal dots (the vertical ellipsis) in the upper-right corner of the browser window, and click Settings near the bottom of the drop-down menu.
Step 2: Then, click the link for Privacy and Security in the left sidebar. You’ll then want to click that and look for the Clear browsing data option. Click it, and make sure the box for cached images and files is checked. You can uncheck the other boxes for browsing history or cookies and other site data if you only want to clear the cache.
Note that you may need to close and then reopen your browser for this to resolve the issue.
Clear cache in Mozilla Firefox (and related browsers)
Step 1: Open Mozilla Firefox, click the button with three bars in the upper-right corner of the browser window and select Options from the drop-down menu.
Step 2: Click the Privacy and Security tab located on the right side of the navigation bar and go to to the Cookies and Site Data section underneath. Click the button labeled Clear Data. Make sure that the option for Cached Web Content is checked, and then press Clear. You can also check the box next to Delete cookies and site data when Firefox is closed to do so automatically when you close the browser.
Note that you may need to close and then reopen your browser for this to resolve the issue.
Clear cache in Microsoft Edge
Step 1: Launch Microsoft Edge and click the menu icon represented by three horizontal bars in the upper-right corner of the browser window. Click Settings near the bottom of the drop-down menu.
Step 2: Click Privacy and Services on the left side of the screen. Look for the Clear browsing data option and click the blue Choose what to clear button. Choose All Time from the Time Range and be sure that Cached images and files is checked. Finish by clicking the blue Clear now button.
Note that you may need to close and then reopen your browser for this to resolve the issue.
Clear Cache in Apple Safari
Step 1: Launch Safari. Click Safari in the upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Click the Advanced tab located in the top navigation bar and check the box directly on the bottom that says Show Develop menu in menu bar. This will add a new menu to Safari by default.
Step 2: Click the Develop menu near the middle of the main Safari menu bar and select the Empty Caches option.
Note that you may need to close and then reopen your browser for this to resolve the issue.
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