Import client information from an integration partner into AdviserGo

 
There are alternatives to entering client cases manually in AdviserGo. Read more about these options here.
 
Plans can also be created by importing client information from one of our integration partners. Whether importing is an option or not will depend on the third-party services to which your firm subscribes.
An import option will be shown if your subscription is already configured to access data from at least one of our integration partners.
 
Click the plus (+) button bottom-right and click Import Client
 
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A list will show the data integration partners that your account is currently configured to access.
 
Click the link to sign into the appropriate partner service.
 
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Note: To import information, your subscription must be pre-configured to access at least one of our integration partners. A list of our integration partners, by country, can be found here.
 
If your firm has an account with one of our integration partners and you don’t see them in your list of import options, subscription owners and administrators can manage this list of available import sources or contact Voyant Support for assistance. Some integrations can also be self-managed and switched on by your subscription's owner/manager.
 
You will be prompted for your login details the first time you try to import information from an integration partner.
 
To start using the integration to import and update client information, you must have login credentials (typically a user name and password) and an active user account with any selected service provider. Only one integration partner can be connected to a given client record.
 
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The login credentials you enter will be authenticated with the service provider and saved (cached). Once cached, you should not be required to reenter your login information for that provider on subsequent visits to import and update client information in AdviserGo. However, if the provider is unable to authenticate your login details, an error will display and you will be prompted to reenter them.
 
If you receive an error when attempting to connect to a service provider, we recommend that you first contact the provider to confirm that all is on order with your user account on their system. A list of our partners, by country, can be found here.

Once a client record has been imported into Voyant, a link will be established between the client’s source record, with the integration partner, and their record on the Voyant system, allowing for future updates to be run by command or, if you subscribe to the service, updates can be run automatically by Snapshot
 
If you do use our optional Snapshot service, this linked provider will be checked for updates of information about the client whenever the record is opened in the snapshot view.
 
 
Update an Existing Client Case Using Data from an Integration Partner

Updates of client information from our data integration partners, such as Intelligent Office (Intelliflo) and Time4Advice (Curo), can also be merged into existing client records. 

Note: Further details and a complete list of our integration partners can be found here. Read more >>

To merge information into an existing client record:

1. Open the client record in AdviserGo. The Dashboard screen will display. 

2. Viewing the Dashboard, click the plus (+) button, bottom-right, and select Import.

 

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3. Select a data source. Click the button next to the appropriate data source. 

The data sources available may vary depending on the integrations used by your firm. Select "Import client file" if you are importing a fact find.

4. Search for and then select the appropriate client case on their system.

5. Click OK.

The system will then prompt you to select one of four options:

 

Option 1 - Merge data from the selected source into the Base Plan of the selected client record.

This is a new option. The current base plan would be updated with data from the selected source. Data is merged into the case without removing any entries to date.*

 

Option 2 - Create an entirely new Base Plan within the current client record.

The new base plan would not include any of the data entered in the client’s original base plan. This option would offer a fresh start with a new base plan, but previous work would still be accessible as an older base plan, which can still be referenced.

 

Option 3 - Overwrite the selected client’s existing plans.

The original base plan and any scenarios in the client case would be replaced with data solely form the selected data source.

 

Option 4 - Create an entirely new client record.

If another client record exists under the same name, you will be alerted. If you choose to create a new record rather than replace the existing one, the result will be two different client records bearing the same name.

 

*The data import should usually be a seamless process. However, if you choose the new option to merge information into the client’s existing Base Plan and any conflicts are found as information is being imported, a wizard will appear identifying these potential conflicts. The wizard will allow you to either select and potentially link new items to existing ones in the case or to omit the new item from the data merge.

 

6. Select whichever option is appropriate and click OK to import the data. 

 

 
 
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